CapyCas Privacy Policy

At CapyCas, we take your privacy seriously and are committed to protecting the personal data you share with us when you register and play at CapyCas Casino. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you hold over your own data. By creating an account and using our services, you agree to the practices described below.

Who We Are

CapyCas Casino is operated under registration number 3-102-943191, registered in Costa Rica. We provide online casino services, including slots, live dealer games, and various promotions, to players in the markets we serve. Our affiliate programme, Lum Partners, operates separately but may process certain referral data on our behalf, as described further below.

Information We Collect

When you sign up for Capycas casino, we ask you to provide accurate personal information so we can verify your identity and comply with our legal obligations. We at CapyCas collect several categories of data throughout your relationship with us.

• We collect your name, date of birth, email address, phone number, and residential address during registration.
• We gather payment information, including card details, bank account data, or cryptocurrency wallet addresses used for deposits and withdrawals.
• We record your gaming activity, including games played, wagers placed, deposits, withdrawals, and bonus usage.
• We collect verification documents, such as government-issued ID, proof of address, and payment method screenshots, as part of our KYC process.
• We automatically collect technical data, including your IP address, device type, browser, and operating system, whenever you access Capycas.
• We log your communications with our support team, including live chat transcripts and emails.

How We Use Your Information

Our CapyCas platform uses your data for several legitimate purposes. We process your information to operate your account, facilitate deposits and withdrawals, and deliver the games and promotions you access through Capycas casino login. We also use your data to detect and prevent fraud, money laundering, and multiple-account abuse, including monitoring IP address overlaps across accounts and households.

Our CapyCas team uses your information to verify your identity before your first withdrawal, as required by our KYC procedures. This includes checking identity documents, address proofs, and payment account screenshots. We may also request source-of-funds statements, additional documents, or phone verification where necessary. If your documents are not in the Latin or Cyrillic alphabet, we may require video verification instead.

We at Capycas also use your data to communicate with you about bonuses, account status, and responsible gambling tools. Where you have opted in, we may send marketing communications about the Capycas casino bonus offers, reload promotions, and VIP programme updates.

Legal Basis for Processing

We process your personal data on several legal grounds. We rely on contractual necessity to operate your account and provide our services. We rely on legal obligation when conducting KYC checks, anti-money-laundering screening, and reporting to relevant authorities. We rely on legitimate interest when detecting fraud, duplicate accounts, or VPN use, since you confirm at registration that you are not using a VPN to access our platform. Where required, we rely on your consent, particularly for marketing communications, which you may withdraw at any time.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate CapyCas Casino, including:

• Payment processors handling your deposits and withdrawals via cards, bank transfer, or cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin, and Tether.
• Identity verification providers who assist us in confirming your documents and preventing fraud.
• Our affiliate partner, Lum Partners, where you arrive at Capycas through a referral link, so that we can attribute and manage affiliate relationships.
• Regulatory or law enforcement bodies where we are legally required to disclose information.
• IT service providers who host our systems and support the technical infrastructure behind our Capycas app and web platform.

We require all third parties we work with to protect your data to a standard consistent with this policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and anti-money-laundering obligations. If your account becomes dormant after 90 days without a deposit, bet, or withdrawal, we may close it, but we will continue to retain relevant records as required by law. Where we confiscate funds due to suspected fraud, multiple accounts, or IP overlap, we retain the related documentation to support our final decision.

Cookies and Tracking Technologies

Our CapyCas website and app use cookies and similar tracking technologies to remember your preferences, keep you logged in, and understand how you interact with our games and promotions. We use cookies to support push notifications and biometric login features, such as Face ID or fingerprint access, within our progressive web app available on iOS, Android, Windows, and macOS. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience when you use Capycas login or navigate our lobby.

Your Rights

We want you to feel confident about how your data is handled when you play at CapyCas. Depending on your jurisdiction, you may have the following rights regarding your personal information.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team using the details below. We will respond to verified requests within a reasonable timeframe.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. Our CapyCas systems use encryption for sensitive data, including payment details and identity documents submitted during verification. Despite these measures, no system is entirely immune to risk, and we encourage you to use strong passwords and avoid sharing your Capycas casino login credentials with anyone.

International Data Transfers

As we serve players across Europe and the United Kingdom, your data may be transferred and processed outside your country of residence, including to our servers or service providers located elsewhere. Where such transfers occur, we take steps to ensure appropriate safeguards are applied, consistent with applicable data protection standards.

Children's Privacy

Our services are intended strictly for individuals who meet the minimum legal age requirement of 18, or the applicable legal age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that an account has been created by someone underage, we will close the account and take appropriate action.

Restricted Jurisdictions

We do not offer real-money play, deposits, or bonuses to residents of certain restricted territories, including the United States, Malta, Georgia, Poland, Belarus, and Russia. If we detect that your account activity originates from a restricted location, including through IP address monitoring, we reserve the right to suspend your account and apply our terms accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, please reach out to our support team. We at CapyCas are available 24/7 via live chat and email at [email protected]. Our Help Centre and FAQ also provide additional guidance on account, verification, and privacy-related topics.